Customer

Sodexo are a global facilities management company and manage the QMH, Romford maintenance contracts. Advanced Air UK on being appointed to carry out the damper maintenance were involved and privy to Sodexo meetings with departmental heads as to understand what access was available and to provide minimal disruption to activities and patients.

This would be reviewed with Sodexo to make sure that any unforeseen changes could be managed and overcome. This provides an example of Advanced Air UK’s flexibility of working methods to ensure customer satisfaction.

Delivery

Prior to each visit, detailed preconstruction activities are required, and a survey and meetings with Sodexo are completed to make sure that the works were evaluated correctly. Further to this, the Advanced Air UK engineer will make regular contact with Sodexo representatives. An agreed programme of work will be determined, and an initial survey will be undertaken to ensure that all locations are accessible without the need for movement of obstructions and/or requirement of any specialist access equipment or third-party assistance. Should any of the aforementioned be required, then these requirements will be advised and quoted accordingly.

The maintenance works will then be carried out and the engineer will report to the Sodexo representatives daily. On completion of the scheduled works, a confirmation will be made to the customer and offer them opportunity to review and spot check. Each damper location will be recorded in a detailed report and an electronic and hard copy would be issued to the customer further to review by the Site Services Manager. Any specific issues or awareness would be highlighted and made clear to the customer on inspection of the works and detailed within the report.